General Feedback and Complaints

Guide Dogs NSW/ACT (GDN) encourages and welcomes all feedback, including complaints. We recognise the value of feedback in supporting continuous improvement and strengthening stakeholder relationships. GDN has a “No Wrong Door” approach to receiving complaints and upholds the rights of individuals to raise complaints without fear of retribution.

You can provide feedback by:

• Completing our online Feedback Form
• Calling us on 02 9412 9300
• Emailing feedback@guidedogs.com.au so our Feedback Assistant can lodge feedback for you
• Speaking directly with a Specialist or staff member
• Taking part in regular surveys

Whichever way you choose, your feedback will be acknowledged and recorded in our Feedback Register.

You can read our full policy here(opens in new tab).

Client Feedback

Your feedback is important.

We collate feedback throughout the year in various ways as well as conducting our regular Customer Advisory Panel meetings. If you would like to provide feedback you can do so by:

• Completing our Monthly NPS Survey after you have received services from Guide Dogs NSW/ACT. If you have not received this survey, you can call our Customer Service team on 9412 9300 to update your details to receive the survey.
• Reach out to our Feedback Officer via email feedback@guidedogs.com.au