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Get in touch with the team today for any additional information, feedback, or enquiries!
A black labrador dog with a ten week old black labrador puppy. The dog and puppy are seated next to each other outside in a grassed area.

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Contact us

Get in touch with us by filling in this form. We will respond to you as soon as we can.

    Please be aware that you will not receive any follow-up on this feedback.

    Request a callback with Alexa

    Open the Guide Dogs skill and say ‘callback’ to an Alexa-enabled device, follow the instructions to provide your email or mobile number and one of our friendly team members will give you a call.

    Volunteer as a puppy raiser

    At eight weeks of age, our Guide Dog pups are placed in the community with volunteer Puppy Raisers. These families or individuals ensure that our new puppy recruits get the best possible care in a loving home environment, while receiving necessary training.

    To learn more information or enquire to participate in the program, please visit our dedicated page about volunteering to become a Puppy Raiser.

    Visit the Puppy Raiser page
    Yellow Guide Dog in harness staring at the camera.

    Make a referral

    If you hope to make a referral or enquire about accessing services to support your independence, please use the dedicated ‘make a referral form’ at the link below. This ensures we get all the information we need to process the referral in the most appropriate way.

    Make a Referral form
    Guide dogs client laughing while sitting drinking coffee with a friend

    General feedback and complaints

    Guide Dogs NSW/ACT (GDN) encourages and welcomes all feedback, including complaints. We recognise the value of feedback in supporting continuous improvement and strengthening stakeholder relationships. GDN has a “No Wrong Door” approach to receiving complaints and upholds the rights of individuals to raise complaints without fear of retribution.

    You can provide feedback by:

    • Completing our online Feedback Form
    • Calling us on 02 9412 9300
    • Emailing feedback@guidedogs.com.au so our Feedback Assistant can lodge feedback for you
    • Speaking directly with a Specialist or staff member
    • Taking part in regular surveys

    Whichever way you choose, your feedback will be acknowledged and recorded in our Feedback Register.

    You can read our full policy here.

    Visit the CFEH and the Cameron Centre

    The Centre for Eye Health

    UNSW

    Rupert Myers Building (M15) South Wing Barker Street, Gate 14, Kensington NSW 2052

    (02) 8115 0700

    https://www.centreforeyehealth.com.au/

    The Cameron Centre

    99 Phillip St, Parramatta NSW 2150

    (02) 8115 0700

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