Financial Information
Learn about potential funding supports to assist you in accessing our services.
Who can access funding through the National Disability Scheme (NDIS)?
The National Disability Insurance Scheme (commonly referred to as the NDIS) is Australia’s national way to provide funding support to people with a disability, including people with specific levels of low vision or blindness.
It is designed to cover the costs of services and equipment to assist you to achieve your goals. Application for NDIS funding is open to people under 65 years of age.
Whether you want to increase your independence, get more involved in your community, improve daily living skills or enhance your general health and wellbeing, the NDIS—and our guidance around getting the most out of it—can make your goals a reality.
Find out about your eligibility, how we can assist you to understand and navigate the Scheme, and the benefits of participating in the NDIS.
NDIS Registration.
Guide Dogs NSW/ACT is a registered NDIS provider. Guide Dogs abide by the relevant NDIS quality standards and the NDIS Code of Conduct in everything we do.
Other funding options
You may not be eligible for the NDIS or My Aged Care, but there may be other options open to you.
Please call our Enquiry and Intake Team on 1800 436 364 or 02 9412 9300 to discuss your circumstances.
Financial support package for Guide Dogs.
Guide Dogs are also aware that, sometimes, circumstances beyond a Client’s control can lead to difficulty in financially supporting their Guide Dog e.g. managing veterinary costs or providing ongoing support for one of our senior dogs.
Please reach out to our Guide Dog Administration team (gdprogram@guidedogs.com.au) should you need assistance. Each case is assessed on an individual basis through our management team. You can download a copy of the Financial Assistance form(opens in new tab) or read through the Financial Assistance Information Sheet(opens in new tab).
What Aged Care funding can I access with Guide Dogs?
Guide Dogs is a registered provider under the Commonwealth Home Support Program. We can provide Occupational Therapy Services, Orientation and Mobility Services, Assistive Technology Services and Guide Dog Mobility Services under the Program.
If you have a Support at Home package, you can ask your registered provider to engage Guide Dogs as an associated provider for your vision support services.
Who can access My Aged Care funding?
You may qualify for My Aged Care funding, if:
- you have vision related care needs and are:
- aged 65 years or older
- an Aboriginal or Torres Strait Islander person aged 50 or older, or
- homeless or at risk of homelessness and aged 50 or older.
Financial assistance for Retired Guide Dogs.
Guide Dogs NSW/ACT has launched a new financial support package from 1 July 2024 that allows Clients to claim up to $1,000 each financial year of reimbursement for costs associated with maintaining the health and wellbeing of their retired Guide Dog.
This limit will not accumulate and will reset each financial year. No retrospective reimbursement claims can be made. This package will be reviewed annually and should changes be required, Guide Dogs NSW/ACT will ensure appropriate consultation and communication.
Who can use this package?
This package is available for Guide Dogs NSW/ACT Clients who have maintained ownership of their retired Guide Dogs or have placed them in the care of a friend or family member. This package does not cover working Guide Dogs or retired Guide Dogs that have been placed externally as pets.
What is covered?
Veterinary expenses
Preventative and prescriptive medication
Primary sources of nutrition and food
What is not covered?
Alternative types of care like acupuncture, chiropractic care or homeopathic remedies
Alternative sources of nutrition or food like treats and chew bones
Bathing and grooming services including shampoo and grooming tools
Boarding
Toys
How to apply
You can apply for reimbursement via the online form.
Please ensure you have your receipts ready to upload to the form.
If you require assistance or have any questions, please reach out to our Guide Dogs Administration Team at gdprogram@guidedogs.com.au.
Frequently Asked Questions.
Conversations with the Enquiry & Intake team will provide information about accessing external funding. There is also additional information on the My Aged Care and NDIS websites.
If you do not want to use funding for GD services due to insufficient funding and you need to use it elsewhere, donor funding will be allocated to commence service with the expectation a review will occur.
As each person is unique, additional donor hours will be applied where necessary at the discretion of the Area Manager.
Service Agreements will be created in Airdocs which is a cloud-based tool that is able to easily compose the agreement pulling information from our Client management system. Agreements will be created quicker and can be sent via email, printed or attached to emails. If you have an email address the agreement will be sent via Docusign which is an easy-to-use digital transaction platform that lets users send, sign and manage legally binding documents securely in the cloud. The implementation of both systems will support quicker processes to ensure you can be ready to start services with Guide Dogs.
The Enquiry and Intake team can arrange for the Specialist to bring the Service Agreement to you on your first meeting. They will support you in consenting to the service agreement or answer any queries you may have. A Client Liaison Officer can also be available via telephone during this meeting to support with any questions you may have. We can post the Service Agreement to you if you prefer in either large or standard print.
The Position Statement sets the expectation that service will not be provided unless a Service Agreement is signed and Service Agreements are widely used in the disability sector to ensure high standards of service quality. They provide clarity about servicing arrangements as well as assisting with communication and complaints resolution. If a person does not want a service agreement this will be treated on an individual basis and an understanding will be gained by the Area Manager.
We will work with each Client individually when follow ups are required. The Guide Dog Handler agreement is currently under review.
If there is a delay of more than four weeks that is due to circumstances outside of your control.
Upon non-payment of three invoices within the term of a Service Agreement the Area Manager will seek to understand the reason for non-payment and work with you towards a resolution.
Upon cancellation of three sessions where two working days’ notice has not been given a suspension of service will occur and a solution will be discussed with you.
If you are an NDIS participants service will resume once fees for the non-funded sessions have been recovered. If you are a CHSP or donor funded client, service can resume once discussions have been had with you to determine how best to support you to access services and avoid last minute cancellations.
Speak directly with the staff you are working with or call the Enquiry and Intake team who will do their best to assist you. If necessary the team will organise for you to speak with a Manager.
Send your feedback to feedback@guidedogs.com.au or call 02 9412 9300 and speak to a staff member who will lodge your feedback on our register. We welcome you feedback and suggestions. Your feedback is greatly appreciated and will be considered in detail.