AI and Accessibility: A shared responsibility

Online accessibility is not a feature. It is a right.

That was the clear message from a recent roundtable hosted by Guide Dogs NSW/ACT’s Social Change Team at NSW Parliament. Disability inclusion advocates and technology leaders came together to discuss the future of AI, accessibility and digital inclusion.

As artificial intelligence becomes part of everyday life, the decisions made today will shape how people with disability are represented, included and supported online. The discussion focused on three key priorities for building a more accessible and inclusive digital future.

AI shapes representation.

AI is already creating the images, videos and content that influence how society understands disability. When these systems are designed without diverse perspectives, they can reinforce stereotypes or exclude people altogether. Building inclusive AI starts with recognising the diversity of the communities it serves and ensuring that diversity is reflected throughout the development process.

Nothing about us without us.

A key theme of the discussion was the principle: “Nothing about us without us”. People with disability must be involved from the earliest stages of technology design and development. Their lived experience provides insights that cannot be replicated through data alone. Co-design is essential to creating technology that is equitable, practical and innovative. When people with disability are involved in decision-making, the result is better outcomes for everyone.

Accessibility is non-negotiable.

Accessibility cannot be treated as an afterthought or a compliance exercise. As technology becomes more embedded in our daily lives, accessibility must sit alongside cyber security and data privacy as a core requirement of responsible digital design. It should be considered from the beginning, not added later. Creating accessible technology helps ensure that everyone can participate, contribute and benefit.

A shared responsibility.

The roundtable sparked thoughtful discussion and a strong focus on action. Participants agreed that progress will require stronger collaboration, clearer accountability and a shared commitment across government, industry and the community sector. The future of AI must be built with inclusion at its foundation. By working together, we can create technology that reflects the diversity of our communities and supports equal access for all.