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Our vision and mission
To empower people with low vision or blindness to actively participate in their communities. Low vision or blindness will not limit independence.
Our purpose
We see beyond low vision.
We find ways to support independence.
We look for solutions to make big differences.
We create connected communities.
Our values
Our values.
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Our Clients come first in everything we do.
We believe everyone should have access to the support and tools required to live a free and independent life.
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Lead with head and heart.
Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
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Never stop exploring.
We’re fearlessly creative. We’ve always asked and answered the tough questions and if there’s a better way, we’ll find it.
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Walk the talk.
The buck stops with us. So we keep our word and keep going, no matter what.
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Lift each other.
From a guiding hand to a high five, we unleash and acknowledge everyone’s potential.
Key messages.
A message from our CEO
While Dogs are our heritage, Clients are our heart.
A message from our CEO
While Dogs are our heritage, Clients are our heart.
On behalf of the Guide Dogs NSW/ACT Executive Leadership Team, I am pleased to present our 2021-2022 Annual Report. As always, it is a welcome opportunity for reflection, a chance to celebrate our shared successes over the last 12 months and, most importantly, recognise the incredible achievements of our Clients, staff and supporters.
At Guide Dogs NSW/ACT we pride ourselves on living our values; they are the guiding principles that underpin everything we do. The challenges we have faced over the last few years, while difficult at times, have reminded us why our work is so important.
Facing adversity has brought us closer together and reinforced our resolve and commitment to our Clients. Together, we have found ways to strengthen our connections and forge a new way forward. I am proud to share the following examples that demonstrate how we live our values every day.
Our Clients come first in everything we do.
One of the highlights of the year was moving into our new flagship premises at St Leonards. The design was informed by extensive consultation with key stakeholders across the organisation including the Customer Advisory Panel (CAP) and the Access team, who represented the voice of the Client and ensured accessibility was at the forefront of every decision.
I am incredibly proud of our new premises. It is a vibrant, welcoming, and inclusive space that strengthens our commitment to serving our Clients and allows us to deliver services in innovative ways. It has brought our Clients, volunteers, supporters, donors, staff, and of course our wonderful dogs, together as a community. It is leading the way in accessible, inclusive, and sustainable design and we hope these design principles become standard practice.
Walk the talk.
Improving digital accessibility and user experience has been a major focus of our efforts over the last few years. The launch of our new brand and websites in 2021 prioritised the creation of online platforms that were fully accessible for our Clients. We have now shifted this focus internally to improve our own skills and expertise. Our Access team have created online learning modules, tools, and resources for our staff to design and deliver more accessible content. By building our internal capability we hope to build a more inclusive working environment for all.
Lead with head and heart.
Earlier this year our resolve was tested yet again when several of our Guide Dogs premises were threatened by floods. At our Guide Dogs Centre in Glossodia, our staff and volunteers worked to swiftly relocate our dogs from the kennels to temporary accommodation, many working out of hours to transport dogs, food, and supplies. Up north, our office in Lismore was completely flooded, however damage was minimised thanks to the tireless efforts of our staff to relocate equipment. Many of these staff and volunteers live in the flood affected areas and their own properties were at risk, yet they remained committed to ensuring our Clients, dogs and colleagues were safe. I thank them and commend them for their passion and commitment to our cause.
Lift each other.
As noted in the Chair’s report, we are extremely proud to have been part of the launch of CatchUp, a fully accessible online platform where people with low vision or blindness and their support networks can connect with one another. It is wonderful to see so many of our Clients and others learning from each other, sharing their knowledge, and supporting one another.
Never stop exploring.
The development of our new premises at St Leonards provided us with an opportunity to explore new ways of working for our staff in an agile, flexible, and connected workplace. Purpose-designed spaces and integrated technology support the work and culture of our organisation and provide staff with the flexibility to work collaboratively and seamlessly, wherever they are. This enables a healthier work-life balance, which is more important than ever in the COVID-19 world.
I am so proud of the work we do to support our Clients, thanks to our incredible staff and dedicated volunteers who live and demonstrate our values every day.
Of course, none of the work we do for our Clients is possible without our valued donors, bequestors, volunteers and all those who support the work of Guide Dogs NSW/ACT. To you, we say thank you for another year of support for those with low vision or blindness to enable them to live the life they desire.
Dale Cleaver
Chief Executive Officer
Guide Dogs NSW/ACT
A report from our Chairs
Positively demonstrating our commitment to a unified purpose.
A report from our Chairs
Positively demonstrating our commitment to a unified purpose.
Acting Chair’s report
I was privileged to step up into the role of Acting Chair at Guide Dogs NSW/ACT during Kieran’s leave of absence. It provided me with a wonderful opportunity to be more involved in the incredible work we do at Guide Dogs NSW/ACT, and I am proud to be able to share some of our achievements with you.
During the last financial year, we continued to provide Orientation and Mobility Services, including Guide Dog Mobility Services, so that people with low vision or blindness can access their community and the activities they want to participate in.
Our Low Vision Orthoptic Services increased at St Leonards as more Clients sought assistance to use their vision functionally for tasks such as reading. We continued to invest in technology and our Assistive Technology Helpdesk proved to be a popular first option for Clients to access immediate support to solve technology issues.
Our Connection and Engagement groups offered social connection opportunities, including our popular AT Connect groups, where Clients connected with each other to share the emotional journey of transition from using print to screen reader technology as their vision declines.
As a snapshot, this year at Guide Dogs NSW/ACT we:
- Served 3527 Clients
- Provided 52, 237 hours of service (of which 25,882 hours were provided to Regional Clients)
- Distributed 2146 canes, tips, and accessories.
- Delivered 73 assistive technology support sessions, 192 Guide Dogs services, 933 Orientation and Mobility services (61 children, 130 neuro and 742 general)
- Conducted 375 low vision services and 343 Occupational therapy sessions.
- Matched 32 Guide Dogs and 82 Therapy Dogs.
And through the Centre for Eye Health (CFEH):
- 10,370 diagnostic and management consultations undertaken.
- 5,043 patients examined for glaucoma.
- 1,583 patients examined for macular degeneration.
- 1,721 patients examined for diabetic retinopathy.
- 735 patients examined with optic nerve concerns.
- 1,288 patients examined with other conditions requiring eye care.
Earlier this year, Guide Dogs Australia, with significant input from Guide Dogs NSW/ACT, established an online platform called CatchUp to enable connection for our Clients and all those in the low vision or blindness community. Thanks to a grant from corporate supporter TPG, we further developed the site into a vibrant online hub which enables people with low vision or blindness to teach, learn and connect with each other. We look forward to continuing to grow and adapt this platform to enrich each other’s lives in ways we could never have imagined.
Another incredible achievement we are exceptionally proud of is our collaboration with other Guide Dogs state organisations and WTFN, the makers of Bondi Vet, to develop the docuseries “Born to Lead”. Shortly after the final of the eight episodes aired, the engaging stories of our puppies, vets, staff, volunteers, Clients, and supporters had reached 8.1 million people. The huge success of this series is spreading the word about Guide Dogs and the extraordinary work we do. Our thanks to all at Guide Dogs NSW/ACT, our volunteers, Clients, and everyone involved in producing the series.
Finally, I’d like to join Kieran in adding my special thanks to our many supporters, and to my fellow Board Members for their support this year. Most importantly I’d like to sincerely congratulate the Guide Dogs NSW/ACT staff on their significant achievements. Their passion and commitment underpins the vital support that we provide for our Clients. They should all be very proud.
Ian Jamieson BCom (Mktg), CPM (AMI), MAICD
Acting Chair January 2022 to September 2022
Guide Dogs NSW/ACT Board of Directors
Chair’s report – Kieran
The past year has challenged and rewarded us in equal measure. As we begin to navigate our “new normal” and recover from the COVID-19 pandemic, connecting with family, friends, colleagues, and our community has never been more important. Many of our Clients, and indeed many of those in the low vision or blindness community, have experienced significant hardships during the past few years. Supporting the most vulnerable members of our community has never been more critical.
Despite the challenges we have all faced, we have continued to deliver on our mission to empower people with low vision or blindness to actively participate in their communities.
I am incredibly proud to say that, once again, Guide Dogs NSW/ACT has stepped up, not only to serve our existing Clients, but support many more Australians with low vision or blindness who we have not previously connected with. Ian will provide more details in his Acting Chair’s report about the services and initiatives we implemented this year.
You’ll often hear us say that our Clients are at the heart of everything we do. This is far more than just a sentiment. It drives every decision we make and inspires us to develop new and innovative ways to provide Clients with the support they need, when they need it.
At a strategic level, our Customer Advisory Panel (CAP) provides crucial support to the Board by providing advice from a Client perspective. Their input drives our strategic direction and informs policy development, partnerships, and investments. This year, the CAP played a critical role informing the design of our St Leonards flagship office to ensure we created an accessible and inclusive environment for all. We are so proud of this space which is already receiving industry recognition. We are incredibly grateful for the support of the CAP and we look forward to continuing our strong relationship in the coming years. You can learn more about their work here.
This year we spent time developing our strategy to ensure we are best placed to serve the increasing needs of our Clients and ensure our supporters contributions are managed responsibly. Part of this work included a strategic review of the Centre for Eye Health (CFEH). The CFEH, which operates our clinical operations in partnership with the University of New South Wales (UNSW), redefined its approach to align with the mission of Guide Dogs NSW/ACT to target services to assist patients with the highest clinical need. It will now begin to focus its efforts on accessibility and prioritising patients who may otherwise go without the treatment and care they need due to health access inequities. We will continue to invest in early detection of vision impairment through the CFEH and we look forward to continuing our partnership with UNSW and our important work together.
Much work has also been done on developing our own strategy for Guide Dogs NSW/ACT. As our current Strategy 2022 nears completion, we are excited to commence Strategy 2030 next year, which sets out our long-term strategic direction and priorities for the next seven years.
Through an increased focus on early detection for vulnerable groups we hope to assist more Clients in preventing or managing the impact of vision loss to ensure they can navigate their futures with confidence and control. We look forward to sharing more information about these initiatives as we begin to develop them.
As Chair of Guide Dogs NSW/ACT, I wish to extend my sincere gratitude to my fellow Board Directors for their trust, steadfast guidance, and enthusiastic engagement. I am extremely grateful to Ian Jamieson, who stepped up into the role of Chair while I was on a leave of absence for eight months. Thank you Ian.
At our AGM in November, we will farewell two long serving Directors James Bennett and Steve Kouris. I would like to personally thank them both for their dedication and incredible contributions during their tenure. I would also like to welcome our newest Board Director, Breanna Davies. We are all looking forward to working with you.
I thank and commend Dale Cleaver and his Executive Leadership Team for the strength and commitment they have demonstrated this year. They have all done an exceptional job leading their teams during uncertain times.
Finally, I would like to thank our most important stakeholders, our supporters. None of our vital work could be done without the benevolence of our incredible donors and the kindness and generosity of our volunteers, staff and all those who are willing to help change others’ lives. This year, almost 40,000 donors supported Guide Dogs NSW/ACT with a financial gift, with over $35 million received in donations and bequests. An extraordinary result given the challenging times many of our donors have faced.
It’s wonderful to be able to reflect on our achievements over the past year and share some of the exciting work we have planned for the year ahead. We simply can’t do it without you.
Mr Kieran Maurice Lane, LLB Hons, LLM
Guide Dogs NSW/ACT Board of Directors
A message from our Patrons
A message from the joint Patrons of Guide Dogs NSW/ACT.
A message from our Patrons
A message from the joint Patrons of Guide Dogs NSW/ACT.
The lifting of COVID-19 restrictions has enabled Guide Dogs NSW/ACT to return to its normal operations with gusto, but it goes without saying that its work over these last 2½ challenging years has been nothing short of remarkable. As Patrons, we have watched that work with pride.
It was a particular pleasure, therefore, to celebrate a ‘reunion’ afternoon tea at Government House in April. The stories told that day provided further testimony to the critically important work undertaken during the pandemic.
That event was soon followed by another celebration on 6 May, the opening of Guide Dogs’ new flagship premises in St Leonards, Sydney. This vibrant and inclusive space for the Guide Dogs community, purpose-built for the accessibility of Clients and with puppies, dogs, handlers and volunteers in mind, is nothing less than a triumph of determination and consultation. Wide doorways and ramps, tactile signage, assistive technologies – not to mention puppy gates – are all examples of careful planning and thoughtful design.
This welcoming new space further showcases and strengthens Guide Dogs’ services and its commitment to maximising the independence of people with low vision or blindness.
Guide Dogs NSW/ACT relies heavily on the community’s support to fund its vital work. We thank everyone who has made a donation, partnered or volunteered over the past year. Your generosity is essential in enabling Guide Dogs NSW/ACT to fulfil its commitment to low vision and blind members of our community.
Her Excellency the Honourable Margaret Beazley AC KC, Governor of New South Wales, and Mr Dennis Wilson.
Peter's story
Accessing Assistive Technology.
Our Clients.
52,237 hours of Client Services delivered including 25,882 hours for regional Clients.
Technology is offering new ways for Clients to achieve their goals and aspirations. Guide Dogs NSW/ACT provides technology-enabled services, which means all our Practitioners can support Clients around technology, thereby reducing wait times. We also offer specific Assistive Technology support for “quick fixes” through our AT Helpdesk. There has been a marked increase in the delivery of Assistive Tech in the last year.28,216 lives positively impacted through our services, including Clients and their support networks.
2,146 white canes, tips and accessories provided.
954 Client programs delivered.
One of the great highlights of working with Guide Dogs is the really nice people I get to work with. I have also been able to live independently, cook for myself and go out by myself when I need to.
Peter
Guide Dogs Client, NSW
Peter's Story
Peter first came to Guide Dogs in 2002, after his wife sadly passed away. She was not only his life partner, but also his entire support system.
Since then, Peter has been accessing Guide Dogs’ vision services for his diabetic retinopathy, as well as assistive technology services. He is affectionately known as ‘Inspector Gadget’ due to his high proficiency using assistive technology.
“One of the great highlights of working with Guide Dogs is the really nice people I get to work with. I have also been able to live independently, cook for myself and go out by myself when I need to.”
With Guide Dogs’ help and support, Peter has mastered skills, using important technology that has opened up his world. With so much knowledge about technology, Peter has even passed back some skills to the specialists at Guide Dogs and within his community!
Despite now being a confident user of technology, and a white cane user, Peter someday hopes to apply for a Guide Dog and to explore the world together.
Some of the technology Peter has mastered that helps him live independently:
- Utilising Soundscape, a navigation app that plays directional sounds.
- Using his Miniguide, which allows Peter to detect fences and other obstacles when they get too close.
- Using AIRA, an app that connects Peter via his iPhone camera to an agent who can provide him with visual assistance or guidance.
- Using his iPhone with the Voice Over screen reader and his computer with both ZoomText and JAWS. He uses these accessibility tools to explore the web, keep in contact with friends and family, read aircraft magazines, and navigate around his community.
- Using Bose Audio Sunglasses, a schmick pair of sunglasses with in-built speakers, so Peter can hear the location of his landmarks in 360 degrees. The glasses avoid interfering with his auditory senses, allowing him to still determine traffic flow.
Services breakdown by type.
- Orientation and Mobility Training — 53%
- Guide Dog Mobility Training — 19%
- Assistive Technology — 11%
- Occupational Therapy — 9%
- Orthoptics — 8%
Achieving outcomes together:
70%
Met or exceeded their goal/s
20%
Partially met their goal/s
10%
Other
Our dogs.
7,680 hours of dog training sessions.
Dogs are our heritage and a significant part of our Client support. Approximately 19% of services provided to Clients was by our Guide Dog Mobility Instructors. Our Guide Dogs make a profound difference to the lives of their Handlers, families and support network. COVID-19 had a significant impact on our Guide Dog training and dog matching process, with many training locations off limits and extended periods with no Client face-to-face programs. This naturally resulted in a reduction in Guide Dogs able to be placed, however with most of the COVID-19 impact behind us, Guide Dog training and matching numbers are expected to return to normal levels in the coming year.199 puppies born.
282 working Guide Dogs in the community.
37 Court Companion Dogs in the community.
Our Therapy Dog Program has grown year on year, with Therapy Dogs now placed with a diverse range of people in a diverse range of settings including individual therapy clients, courts and schools. We are proud of the advances we’ve made with our Therapy Dog program.We matched 133 dogs with their new Handlers including:
32
Guide Dogs.
82
Therapy Dogs.
18
Breeding Stock Dogs.
One
Ambassador Dog.
Meet Ferris
Therapy Dog Ferris is the ‘King of Calm’ at St Johns XXIII Catholic College.
In September 2021, Therapy Dog Ferris was placed with the students and staff at St Johns XXIII Catholic College in Stanhope Gardens.
Ferris won everyone’s hearts in no time at all, with his cheerful demeanour and comforting presence. He has since joined junior class reading groups, calmed the nerves of anxious year 12 students sitting their exams, joined in the school cross country carnival, and helped celebrate R U OK? Day.
According to Leigh Rachel, St John’s Psychologist, Ferris plays a special role in helping students and staff to feel calm and relaxed. While telling Guide Dogs about the difference Ferris has made, Leigh said, “Ferris has had such a positive impact on the kid’s and staff’s well being and happiness. Ferris greets students and staff every morning when he does his daily walk around the grounds, bringing a smile to everyone’s face.”
After his walk he has a short rest, then breakfast and then he is on to helping support the children in therapy sessions, visiting the classroom for reward time and listening to students read their stories they have written.
Our people.
292
employees.
3,934
volunteer Puppy Raising hours.
79%
staff engagement.
354
volunteers, including 215 Puppy Raisers.
45
Canine Court Companion Program volunteers.
Caroline Moeser
Celebrating our staff
Our beloved Veterinary and Breeding Services Manager Caroline Moeser celebrates 14 years with us this year. In 2021 she was a most deserving winner of the Joe Finucane Perpetual Award.
Vet Caroline Moeser
Vet Caroline Moeser
Caroline manages the veterinary breeding / home whelping program, leading a fantastic team of dedicated staff while setting a great example for other employees. She was instrumental in the development of our breeding program, from its start in 2011, to the mature and high performing program that it is today.
Her impact at Guide Dogs directly benefits Clients – through improvements in breeding, providing the best care for our dogs, and ensuring that Guide Dogs’ Clients are receiving the best advice.
Caroline leads with head and heart by applying her extensive veterinary knowledge with a deep passion for Guide Dogs. This includes often being available out-of-hours for breeding procedures or to provide veterinary advice.
Caroline has developed her knowledge in genetics and breeding to complement her veterinary skills and knowledge. She has contributed to research in her field and presented at International Guide Dog Federation (IGDF) conferences and webinars.
Well recognised in the national and international Guide Dogs community, Caroline has a key role in the International Working Dog Registry, maintaining and updating the database diagnostic information. She collaborates with organisations around the world to share up-to-date breeding and veterinary information, and genetic material to continue to improve our breeding program. Thank you Caroline.
Celebrating staff milestones.
35 Years.
Karen Hayter – Puppy Development Manager.
25 Years.
Douglas Ritchie – Guide Dog Mobility Instructor / Orientation and Mobility Specialist.
20 Years.
George Cham – Client Feedback Assistant.
15 Years.
Dannielle Hogan – Guide Dog Mobility Instructor / Orientation and Mobility Specialist.
Gina Whelan – Orientation and Mobility Specialist.
Kelly Prentice – Service Impact and Improvement Coordinator.
Lan Feng – Finance Officer.
Nathan Burford – Orientation and Mobility Specialist.
Our reach.
51.6m impressions across all Guide Dogs Australia social media channels.
Since nationalising our social media presence in 2021 we have been able to bring the best stories from Guide Dogs around Australia to our audience.1.7m+ engagements across all Guide Dogs Australia social media channels.
150k followers across all Guide Dogs Australia social media channels.
279m media reach.
431,693
Guide Dogs NSW/ACT website sessions.
↑ 40.7%
increase from FY20-21.
71,801
actions taken on Guide Dogs NSW/ACT website.
↑ 110.8%
increase from FY20-21.
Guide Dogs Corporate Governance Statement
Guide Dogs NSW/ACT has developed a Corporate Governance Statement to promote fairness, transparency and accountability.
The statement describes our key governance practices and articulates how decision-making is guided to meet stakeholder expectations of sound corporate governance, meeting Australian Charities and Not-for-profits Commission (ACNC) Governance Standards and acknowledging our responsibilities to members, donors, Clients, staff, volunteers and the communities in which we operate.
Our Board of Directors.
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Kieran LaneChair
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Jacqui JonesDeputy Chair
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Ian JamiesonBoard Member
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James BennettBoard Member
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Steven KourisBoard Member
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Robin LowBoard Member
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Darryl NewtonBoard Member
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Liz WardBoard Member
Kieran Lane, LLB Hons, LLM
“Being a Director and Chair of Guide Dogs enables me to focus on providing real assistance to people with a disability to live a complete life.”
Kieran is a non-practising Solicitor and a former tax partner at KPMG. He has 20 years’ experience at KPMG in several senior management positions including serving as an elected member of the KPMG Board for 6 years. Past activities include acting as a member of the St Joseph’s College Finance Committee and a Vice President of the Australia China Business Council. Kieran joined the Board in 2012 in a non-executive capacity and was elected Chair in February 2016. He is a member of the Finance, Audit and Risk Management Committee and the Nomination, Remuneration and Culture Committee.
Jacqui Jones, B.Ec (Soc Sci), M.A., Grad Dip Ed, MAICD
“I love that we are focussed on ensuring that people with blindness or low vision have independence so they can get on with achieving their life goals!”
Jacqui is Executive Director of the Constellation Project and Director of the Impact Assembly at PwC. She has more than 25 years’ experience working across the private and not-for-profit sectors to improve outcomes for people in the areas of education and homelessness. Jacqui joined the Board in August 2018. She is a member of the Nomination Remuneration and Culture Committee and Board representative member of the Customer Advisory Panel.
Ian Jamieson, BCom (Mktg), CPM (AMI), MAICD
“I am proud to be a part of bringing confidence and independence to people with low vision.”
Ian is a strategic marketing consultant and co-founder of business strategy consultancy firm The Initiatives Group / Marketing Initiatives. He joined the Board in 2008. Ian has over 30 years of experience in marketing and business strategy development, including corporate positions and managing his own consultancy business. He is a Fellow of the Australian Marketing Institute. Ian was Acting Chair from February to September 2022 while Kieran Lane was on a leave of absence. During this time, he was also a member of the Finance, Audit and Risk Management Committee. Ian is Chair of Nomination, Remuneration and Culture Committee and a member of the Corporate Governance Committee.
James Bennett, OAM, BEng
“I will be forever indebted to Guide Dogs NSW/ACT for the gift of regaining a high degree of independence through the assistance of my Guide Dogs both past and present.”
James is a Mechanical Engineer and self-employed business consultant (Disability Services Auditor). He is a Client, an experienced Guide Dog Handler and an advocate for those who are blind or have low vision and was awarded the Order of Australia Medal in 2017 for services to the blind and low vision community. James joined the Board in 2011. He also sits on several Advisory Committees with the National Disability Services covering Open Employment and Australian Disability Enterprises. He is a member of the Corporate Governance Committee.
Steven Kouris, BEc/LLB, LLM
“I am driven by community consciousness, with a strong passion for service. I have been fortunate to fulfil this passion many times over, and will always remain grateful for the opportunity and privilege.”
Steve is a Lawyer and Commercial Advisor. He joined the Board in 2010. Steve has extensive corporate governance and leadership, strategic planning and risk management expertise as a Non–Executive Director and Board committee member across the health, housing, and not-for-profit sector. He augments this with commercial and legal expertise in private, corporate and government practice. He has worked for major national law firms including King & Wood Mallesons and Allens, advised government departments, and has substantial expertise in major projects, infrastructure and development, building and construction, and property. He is a Non-Executive Director of EIS Health Limited (the primary healthcare network for Central and Eastern Sydney) where he Chairs the Finance, Audit and Risk Management Committee. He is Chair of the Corporate Governance Committee and a Non-Executive Director of the Centre for Eye Health Limited.
Robin Low, BCom, FCA, GAICD
“I have loved Guide Dogs all my life. My role is made most rewarding because of the way Guide Dogs bring together our Clients, our people, our dogs and technology to enable better lives.”
Robin is a Non–Executive Director and is on the board of four listed companies: Appen Limited, AUB Group Limited, IPH Limited and Marley Spoon AG and serves as Chair of their Audit and Audit and Risk Committees. She is on the Board of the Sax Institute and is a member of the University of New South Wales Audit Committee. She joined the Board in June 2019. Robin brings broad sector experience across financial services, technology, medical research funding, mergers and acquisitions and governance and risk. Robin’s executive career was with PwC where she was a partner specialising in audit and risk. She is a past Deputy Chair of the Auditing and Assurance Standards Board. Robin is also Chair of the Finance, Audit and Risk Management Committee.
Darryl Newton, BCom, CA, GAICD
“I love being part of a group of people that make a profound difference in people’s lives.”
Darryl joined the Board in October 2019. He has had an extensive and varied executive career in accounting, consulting, finance, and risk management roles. He was a partner at Ernst & Young (EY) for 14 years specialising in financial services. After leaving EY, Darryl held senior management roles at Westpac, Bank of Queensland and, most recently, Australia Post. Currently, in addition to Guide Dogs, Darryl is a Non-Executive Director at ING Bank (Australia) Limited and Chair of its Audit Committee. Darryl is a member of the Finance, Audit and Risk Management Committee and a Non-Executive Director and Chair of Centre for Eye Health Limited.
Liz Ward, MBA
"I am passionate about being able to contribute to an organisation that is committed to changing people’s lives and being part of the Guide Dogs family that shares that passion.”
Liz joined the Board in September 2021. She is an experienced commercial senior executive with 16 years’ experience at chief executive level in New Zealand and Australia across multiple sectors – logistics, utilities and public transport companies including Gough Group, Kennards Hire, CentrePort, and Deep Cove Fisheries. She has a strong Trans-Tasman track-record of transformation, acquisitions, and financial strategy execution in both countries. She has had success in restructuring operations, improving customer experience of complex organisations and growing revenue with staff of up to 3,500 and budgets of more than $800m. Liz is appointed as Non-Executive Director Ritchies Transport Holdings Ltd, Service Stream, and Chair Health and Safety Committee, and was previously a Non-Executive Director of the Moana, NSW Telco Authority, TSL, CentrePac and Wellington Port Coldstore.
Centre for Eye Health.
The Centre for Eye Health (CFEH) was established by Guide Dogs NSW/ACT and the University of New South Wales (UNSW) in 2008 with the aim of reducing the incidence of preventable blindness in the community through early detection, diagnosis, and better management of eye disease through clinical services, innovative research, and education.
Following a strategic review earlier this year CFEH currently provides advanced ocular imaging, diagnostic, and management services to over 13,000 patients each year across multiple locations in NSW. No one has paid any out-of-pocket expenses for their appointment since the CFEH opened thanks to the generosity of Guide Dogs NSW/ACT and their supporters.
Visit the Centre for Eye Health for more.
5,043
patients examined for glaucoma.
1,583
patients examined for macular degeneration.
1,721
patients examined for diabetic retinopathy.
735
patients examined with optic nerve concerns.
10,370
diagnostic and management consultations undertaken.
1,288
patients examined with other conditions requiring eye care.
Born to Lead.
Guide Dogs launches docuseries
St Leonards.
A welcoming and inclusive community space.
In May 2022 our Patron, Her Excellency the Honourable Margaret Beazley AC KC, Governor of New South Wales, and Mr Dennis Wilson officially opened our flagship premises in St Leonards, Sydney. A welcoming and inclusive space for Guide Dogs Clients, staff, donors, volunteers, dogs, and the community.
The proceedings began with a Welcome to Country from Brendan Kerin, a cultural representative from the Metropolitan Local Aboriginal Land Council. Brendan shared stories about his adoptive Aboriginal father, who is blind.
The space is designed to showcase the broad range of services we offer and strengthen our commitment to serving people with low vision or blindness where, when and how they most need our support.
The development of the space involved an extensive consultation process to ensure maximum accessibility. Features include:
- Access via wide doors, a lift and an accessible ramp.
- Extra wide corridors to ensure a clear path of travel and allow dogs and their Handlers to pass each other.
- Braille, tactile signage and assistive technology installed in all areas.
- Hard, carpeted and tiled surfaces helping to differentiate areas. A black rubber floor strip to assist with navigation and wayfinding.
- Tapware, tiles and basins are contrasting and positioned to ensure diversity of reach.
- Furniture is fixed where possible. Tables have a contrasting edge, chairs and doors have contrasting frames. There are no sharp edges.
- Signage and frosted design elements are used with appropriate visual indicators on glass. Blinds reduce glare.
- Adequate and consistent lighting throughout the space, with adjustable lighting where necessary.
Sustainability has also been considered, with best practice principles implemented to ensure a positive environmental, social and economic impact. A great example of sustainability in our new building is the insulation used for soundproofing the internal walls, which is made from glass that is up to 80% recycled.
The new premises supports our staff to work in an agile, flexible and connected workplace. It also caters to our iconic and much loved Guide Dogs – from puppies and dogs in training to Qualified Guide Dogs visiting with their Handlers.
It was designed to be a space where our dog training team and volunteers can nurture, socialise and train our beautiful dogs in a safe, visible community space. You will find dog beds, nooks and water bowls located throughout the space, and the collaboration lounge can even be closed off with puppy gates to provide a safe space for our dogs to play.
Guide Dogs NSW/ACT relies heavily on the community’s support to fund our vital work supporting people with low vision or blindness. It’s fantastic that we now have one place that is welcoming and inclusive for the entire Guide Dogs community.
Access and Advocacy.
At Guide Dogs NSW/ACT, our Access and Advocacy Teams work tirelessly to remove barriers, ensuring people with low vision or blindness can experience the world with freedom and independence.
In 2021/22 we:
- Provided 89 training sessions across 14 industry bodies to improve frontline staff capabilities in supporting people with low vision or blindness, including Councils, Bus Companies, and NSW Transit Systems.
- Provided Access Consulting and advice across 64 organisations to improve accessibility of services and premises, including architecture firms, rideshare companies, banks, and several government bodies including the Department of Health, NSW Electoral Commission and the Physical Disability Council of NSW.
- Provided representation at meetings across 19 committees to advocate for systemic changes, improving accessibility of services for people with low vision or blindness, including the NSW Committee on Transport and Infrastructure, the NSW Health COVID-19 Disability Community of Practice, and blindness sector meetings.
Peer Support.
Our Connection and Engagement groups offer social connection opportunities.
Peer Support.
This year our Client Services Team broke new ground in providing opportunities for our Clients and those in the broader low vision and blind community to share their experiences and make real connections.
Our Clients have told us they want to be better connected to each other and to their communities. Our Connection and Engagement groups offer social connection opportunities including our popular Assistive Technology (AT) Connect groups, in which Clients connect with each other to share the emotional journey of transition from using print to screen reader technology as their vision declines.
In the last financial year:
- There were 1607 attendees at Connection Events including CityWise, Local Connect and Unharnessed Events.
- 182 individual Clients participated in a Connections Event.
- There were 1379 attendees at Chatter Paws Events.
- 139 individual Clients participated in a Chatter Paws events
CatchUp
In early 2022 we launched our most powerful tool for connection yet – CatchUp
CatchUp.
One of the most profound experiences of COVID-19 was people’s disconnection from each other and their usual support networks. We took the learnings from this experience and in early 2022 launched our most powerful tool for connection yet – CatchUp.
CatchUp is a dedicated online community platform for people with low vision or blindness, their support networks, Guide Dogs’ staff, Practitioners, volunteers, and anyone with a connection to living with low vision or blindness.
On it you will find articles, videos and information, written by experts in the field, and relevant to the low vision and blindness community with topics such as employment, professional and personal development, leadership, Assistive Technology, NDIS and more. There are also reviews of activities, places, books, engaging Client stories, and much more. Information is impactful, relevant and informative.
CatchUp is not just about education and professional development, there is a wealth of opportunity for personal development, connection and fun. Online communities are developing through social and private group discussions which are location based or with themes such as travel, Assistive Technology, cooking, hobbies and games etc.
You’ll find out about upcoming events – everything from blind sports and audio-described performances to social get-togethers and conferences.
We believe that CatchUp will play a vital role in helping us achieve our mission to support people with low vision or blindness to be independent and achieve their life goals.
Want to know more? Join the CatchUp community.
CatchUp has:
- Over 650 members
- 20 different social and private groups
- Over 380 articles
- Over 550 events posted
Born to Lead.
Guide Dogs docuseries
An online docuseries that gave viewers an emotive insight into the life of our iconic and much-loved Guide Dogs.
The most exciting communications project this year, produced in collaboration with Guide Dogs in other states, told the world about the valuable work Guide Dogs does.
This project was ‘Born to Lead’ – an online docuseries hosted on Bondi Vet’s YouTube channel and providing a behind the scenes look at the emotive life of our iconic and much-loved Guide Dogs.
The eight-part series showcases the inner workings of Guide Dogs. From the dogs themselves, to the dedicated volunteers and professional trainers who play a special role in each dog’s development, to finally those Australians living with low vision or blindness who are matched with these life-changing Guide Dogs.
This series, filmed by WTFN and supported by our Nation Partner PETstock was a phenomenal success, by September 2022 achieving:
- More than 2.6 million views.
- Reaching 8.1 million people.
- Media coverage included an interview spot on Studio 10 on Channel 10.
- Excellent feedback on audio described version, in particular from Clients and international Guide Dog Handler social media groups.
International Guide Dog Day 2022
This year's campaign theme was 'Rethink Refusal.'
A survey conducted by Guide Dogs in the lead-up to International Guide Dog Day (IGDD) 2022 found that over a third of Guide Dog Handlers had been denied access to a public venue or form of transport in the past year because of their Guide Dog.
In response, we launched our ‘Rethink Refusal’ campaign; educating businesses, industries and the community on how a Guide Dog refusal – illegal in the first place – can have further implications for the immediate safety of a person with low vision or blindness. The campaign shared a video and other resources that highlighted the importance of educating people within service industries about their legal obligations to Guide Dog Handlers.
International White Cane Day 2021
International White Cane Day 2021
'Keep Clear and Carry On.'
In the lead-up to International White Cane Day 2021, we conducted a survey that found 70% of white cane users had been put in danger by ‘everyday’ objects like cars parked across driveways, bins left out on footpaths, dumped bikes or scooter. Even by people distracted by mobile devices.
In response, we launched ‘Keep Clear and Carry On’ to educate the public on the simple steps they can take to create a more accessible environment for everyone.
Highlighting the importance of inclusion and acceptance.
On International Day of People with Disability (IDoPwD) 2021, we gifted 1000 inclusive dolls with white canes or Guide Dogs to young Australians with low vision or blindness. The initiative, conducted in collaboration with both Kmart Australia and Guide Dogs Ambassador/Paralympic medallist Jaryd Clifford, sought to normalise disability and highlight the importance of inclusion and acceptance.
Revenue
| Income | $ |
|---|---|
| Gifts in Wills | 24,046,138 |
| Donations and other fundraising activities | 11,317,139 |
| NDIS, Medicare and other government revenue | 4,624,005 |
| Income from investments | 2,276,573 |
| Contract Services income | 313,262 |
| Other income | 754,035 |
| Total Revenue | 43,331,152 |
Percentage of Income
- Gifts in Wills — 55%
- Donations and other fundraising activities — 26%
- NDIS, Medicare and other government revenue — 11%
- Income from investments — 5%
- Contract Services income — 1%
- Other income — 2%
Expenses
| Expenses | $ |
|---|---|
| Client and community services | 25,363,992 |
| Costs of Fundraising and Gifts in Wills | 6,756,132 |
| Marketing | 1,776,793 |
| Governance, Finance, and administration | 6,776,817 |
| Total Expenses | 40,673,734 |
Total of Expenses
- Client and community services — 62%
- Costs of Fundraising and Gifts in Wills — 17%
- Marketing — 4%
- Governance, Finance, and administration — 17%
Staff costs are included in each category.
Statement of Comprehensive Income.
| 2022 | 2021 | |
|---|---|---|
| $’000 | $’000 | |
| Gifts in Wills | 24,046 | 20,043 |
| Donations | 11,221 | 11,288 |
| Sale of fundraising merchandise | 96 | 75 |
| Investment income | 2,277 | 2,139 |
| NDIS, Medicare and other government revenue | 4,624 | 5,899 |
| Contract Services income | 313 | 422 |
| Other income | 754 | 629 |
| Revenue | 43,331 | 40,495 |
| Other gain/(losses) | ||
| Net gain/(loss) on financial assets including the fair value movement through profit and loss |
(6,837) | 4,806 |
| Net gain on disposal of non-current assets | 92 | 37 |
| Total income | 36,586 | 45,338 |
| Client Services costs | (25,267) | (23,510) |
| Community education and advocacy | (97) | (129) |
| Fundraising overheads including: | ||
| – Fundraising donor management | (3,015) | (2,471) |
| – Planned giving expenditure | (1,200) | (832) |
| – Appeal costs | (2,542) | (2,242) |
| Marketing | (1,776) | (1,270) |
| Governance and administrative services | (6,777) | (6,198) |
| Total expenses | (40,674) | (36,652) |
| Net surplus from ordinary activities | (4,088) | 8,686 |
| Other comprehensive income | – | – |
| Total comprehensive income | (4,088) | 8,686 |
Statement of Financial Position.
| 2022 | 2021 | |
|---|---|---|
| $’000 | $’000 | |
| Current assets | ||
| Cash and cash equivalents | 7,297 | 9,267 |
| Trade and other receivables | 5,284 | 1,171 |
| Inventories | 125 | 80 |
| Other financial assets | 267 | 8,667 |
| Other current assets | 411 | 357 |
| Total current assets | 13,384 | 19,542 |
| Non-current assets | ||
| Other financial assets | 400 | – |
| Financial assets at fair value through profit or loss | 66,429 | 66,399 |
| Property, plant and equipment | 18,569 | 15,988 |
| Right of Use assets | 1,229 | 2,457 |
| Intangibles | 20 | 28 |
| Total non-current assets | 86,647 | 84,872 |
| Total assets | 100,031 | 104,414 |
| Current liabilities | ||
| Trade and other payables | 2,854 | 1,932 |
| Leasehold liabilities | 656 | 1,179 |
| Employee leave provisions | 1,935 | 1,812 |
| Total current liabilities | 5,445 | 4,923 |
| Non-current liabilities | ||
| Employee leave provisions | 302 | 269 |
| Leasehold make good liability | 115 | 115 |
| Leasehold liabilities | 697 | 1,547 |
| Total non-current liabilities | 1,114 | 1,931 |
| Total liabilities | 6,559 | 6,854 |
| Net assets | 93,472 | 97,560 |
| Accumulated funds | ||
| Accumulated surplus | 92,116 | 96,204 |
| Reserves | 1,356 | 1,356 |
| Total accumulated funds | 93,472 | 97,560 |
The key financials are extracted from the Audited Financial Report year ended 30 June 2022. To view the full report please click here.
Gifts in Wills
Thank you for your generosity.
Gifts in Wills.
Thank you for your generosity.
In grateful memory of our very special friends whom we cannot thank in person and whose life-changing gifts were received during the past year.
A-K
Albert Matthews
Anita McKenzie
Ann Gray
Ann Lawrence
Anne Carolan
Anthony Vasta
Audrey Francis
Audrey Luke
Barbara Tomblin
Beatrice Rochford
Beryl Jones
Betty Helmrich
Betty Wade
Boris Opic
Brian Skeen
Bruce Cameron
Carol Burnside
Carol Foster
Christina Armour
Christina De Villier
David Hensler
Dawn Cordony
Delores Tennant
Denis Klein
Denise McGuire
Derek Wyatt
Dianne Krummel
Donald Sharp
Donna Hardy
Dorothea Whittome
Dorothy Rose
Dorothy Silva
Douglas Hillson
Edna Fox
Eileen Briggs
Elaine Loewe
Eleanor Duthie
Eleanor Smith Trust
Elizabeth Brolly
Elizabeth Broome
Elizabeth Fairbairn
Elizabeth Luyten
Elizabeth Matthews
Elizabeth Mihic
Elizabeth Todd
Elizabeth Van Veen
Esme Beeson
Eve Prinsen
Evelyn Mutton
Faye Williams
Florence Campbell
Frances Dyer
Frances Weston
Francis Hornibrook
Frank Keston
Geoffrey Marshall
George Clark
Gerald Goldberg
Grant Turnbull
Greta Bradley
Harold Westall
Hazel Dunstan
Heather Roseby
Heather Whitehead
Helen Felder
Helen Molesworth
Hendrika Remy
Irmgard Mensdorff-Pouilly
James Anderson
James Stewart
Jannette Ferguson
Jayne Grimes
Jean Hill
Jean MacGuinness
Jean Pringle
Jennifer Foster
Jennifer Prien
Jessie Ritchie
Joan Boyle
Joan Petersen Endowment Fund
Johanna Wyld
John Aitken
John Bramman
John Darling
John Durrant
John Handley
John Karlik
John Northcote
John Pike
John Stevens
Judith Turner
Julie Cooper
June Ashton
June Brown
June Weller
Karl Koper
Kim Neild
L-Z
Leone Creamer
Leslie Nixon
Liese-Lore Spring
Lillian Gummow
Lillian Skurnik
Louis Van Eyssen
Malveena Sargeant
Margaret Barnes
Margaret Martire
Margaret Thompson
Marie Pengelly
Marjorie Woore
Martha Mueller
Mary Cox
Mary Green
Mary McLennan
Maureen Gallagher
Mavis Mills
May Wilson
Michelle Bek
Miriam Saxon
Murray Williams
Nance Holmes
Neville Ellis
Noel Shipp
Noella Irish
Norma Ferguson
Norma Grant
Olive Hutson
Patricia Cerny
Patricia Everett
Patricia Markham
Patricia White
Peter Bathis
Peter Kersten
Prudence McDermott
Ralf Moller
Raymond Chinchen
Raymond Stoneham
Richard Woolcock
Rita Karger
Rita Mathot
Robert McDonagh
Robert Pauling
Roma Chapman
Ronald Hunter
Rosemary Farr-Jones
Roslyn Hancock
Roslyn Welsh
Ruby Mathews
Ruth Hurrell
Sandra Gustafson
Sheila West
Sheila Woodcock
Shirley Livingston
Susan Cobham
The Bill and Joy Barrie Foundation
The John and Connie Kennedy Trust
The Kemvan Trust
The Prance Family Trust
Thelo McCulloch
Thomas Tuite
Timothy Hanbury
Valerie Hanson
Vera Butler
Vera Fromager
Vivienne McKinnon
Wendy Hine
Wilfred Tuck
William Nass
Yoshiko Wright
Yvonne Byrne
Yvonne Jones
Yvonne McPherson
Our supporters.
$35m+ raised from more 39,000 donors.
247 new Daisy Foundation members.
The Daisy Foundation was established to honour the generosity of our wonderful friends who have included Guide Dogs NSW/ACT in their Will.39,000+ donors.
Supporting independence with ideas and enthusiasm.
We are very appreciative of all of our supporters. This year we bring you some inspiring supporter stories.
Supporting our Younger Clients.
Guide Dogs NSW/ACT has always been a charity very close to the heart of our supporters Alan and Barbara. Their beautiful daughter loved dogs, and in memory of her, the family have been supporting Guide Dogs for over 32 years. Through the Guide Dog Partner program they have named their sponsor dogs after their daughter’s dogs.
Alan and Barbara are involved members of the Canberra community and have always given back. Earlier this year, Alan and Barbara funded a Children’s Camp in collaboration with Outward Bound for Clients with low vision or blindness. Alan has a keen interest in outdoor hiking and was excited to share his passion with others.
Along with Alan and Barbara, Guide Dogs NSW/ACT Orientation and Mobility Specialists ventured into the bush in the ACT for the adventure-filled week with the seven high school-aged Clients. The week was filled with high ropes, abseiling and group challenges.
An enormous thank you to supporters Alan and Barbara for their passion and initiative in working with Guide Dogs NSW/ACT in many ways.
Leader of the Pack: Supporter Margaret.
Many of the people who selflessly support Guide Dogs NSW/ACT and the work they do for their Clients have many titles – volunteer, Puppy Raiser, donor.
Margaret is one of these kind souls. A Guide Dogs supporter for around 30 years, Margaret took her support to the next level and became a Puppy Raiser around 17 years ago. So far, Margaret has raised 22 puppies, many of whom qualified as Guide Dogs and Therapy Dogs.
Some of the puppies she has raised include; Vonnie, Ruby, Jerry, Mandy, Lucky, Pippa, Jamie, Warrior, Ralph, Timmy, Eliza, Ryan, Drake, Quincy, Quinto, Jagger, Louis, Cosmo, Patience, Rocket, Elton, and now Treacle, who is eight months and progressing well in his training.
In addition to the puppies nurtured under the Puppy Raising program, Margaret provided temporary care for over 20 puppies and took on puppies from other raisers when they encountered problems for a variety of reasons.
A vital and highly experienced member of our Puppy Raising team, Margaret went above and beyond many times to help out, becoming a valued ‘leader of the Puppy Raiser pack’.
One of the puppies raised by Margaret was breeding dog Jamie. Jamie’s great genes were passed on to his son Gilbert who was recently matched with one of our Gifts in Will team members and Client, Kimberlee. Gilbert was jointly raised by another Puppy Raiser and Margaret, and despite some ‘cheeky’ behaviour when a very young pup – Gilbert graduated with top honours as a qualified Guide Dog.
Over her time as a Puppy Raiser, Margaret has developed some predictive skills regarding the future careers awaiting her puppies.
“It’s usually the cheeky, confident pups who qualify as Guide Dogs. They’ve got a bit of spunk along with the drive and determination needed. And they’re not fazed or bothered by anything!”
In 2009 Margaret decided to leave a gift in her Will to Guide Dogs NSW/ACT. This gift was inspired by her aunt who was born deaf and lost her sight later in life. This extraordinary woman adapted to these challenges running a successful business during the 1950s and 60s, and maintaining her mobility later in life with the help of aids such as the long cane.
Trusts and Foundations
Thank you for your generosity.
Trusts and Foundations.
We would like to thank the following Trusts and Foundations for their generous support*:
ACT Government – Community Services Directorate
Bagnall Endowment Fund, a giving fund of the APS Foundation
Bunderra Foundation
Centenary Foundation – The Bruce and Barbara Wright Bequest
Centenary Foundation – The Judith Hodge Fund
Duchen Family Foundation
Dugald and Judith Mactaggart Bequest
Elliott Family Trust
Equity Trustees
G and P Nock Foundation
Graf Family Foundation
Grahame Mapp Family Foundation
Gregory Patrick and Marie Dolores Farrell Foundation
Hargrove Foundation
James N Kirby Foundation
John and Enid Lane-Brown Endowment
John and Lois Turk Charitable Gift as managed by Equity Trustees
Lockie Family Endowment
Mundy Family Charitable Foundation
Newcastle Coal Infrastructure Group
Orange Ex-Services Club
Parramatta Leagues Club
Perini Family Foundation
Perpetual Foundation
Perpetual Foundation – Sibley Endowment
Profield Foundation
Rali Foundation
Ravenmill Foundation
Ruth Marie Sampson Foundation
S and J Cook Family Foundation
Skipper-Jacobs Charitable Trust
Smail Family Foundation
Susan Maple-Brown AM
William Rubensohn Foundation
*Over $5,000 in FY21-22.
Pro Bono Support.
Thank you for your support.
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Baker & McKenzie
Sydney
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Hall & Wilcox
Sydney
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Colin Biggers & Paisley Foundation
Sydney
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Technology Advisory Panel
Mr Alex Brak, Mr Scott Byrnes and Mr Daniel Xu.
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Brace168 Ltd
Sydney
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BoardOutlook
Guide Dogs NSW/ACT uses BoardOutlook to conduct an annual Board evaluation on the performance of the Board. In 2020 Guide Dogs NSW/ACT benefited from a $50k grant under the BoardOutlook not-for-profit program
Our National Corporate Partners.
We are so fortunate to have the support of a passionate group of National Corporate Partners who assist us through donations, products and services in kind, volunteering, and workplace giving. We are proud to partner with the following organisations:
Some of the incredible contributions made by our National Corporate Partners throughout the last year include:
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ADVANCE™
As one of Guide Dogs Australia’s longest-standing partners, ADVANCE™ supports the health of our growing Guide Dogs through the donation of super premium dog food for our colony of dogs. In 2021 alone they donated 107 tonnes of food.
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Boehringer Ingelheim
Boehringer Ingelheim Animal Health Australia has provided complete preventative health support for our puppies and adult dogs, with over 4,000 vaccine doses and over 36,000 doses of parasite protection, including NexGard SPECTRA®, in the last year alone.
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Coles
Thanks to the generous support of Coles customers, our network of Donation Dogs in Coles stores have raised over $12 million since 1982. $1 million from Donation Dogs, community bag sales and customer donations has been provided in this financial year alone.
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Greenstone Financial Services
One of our valued National Partners since 2018, Greenstone Financial Services supports Guide Dogs Australia through the provision of Guide Dogs Pet Insurance, which offers insurance for dogs, cats, and Registered Guide Dogs to help cover unexpected veterinary costs.
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IDEXX
As a valued supporter of Guide Dogs Australia for more than 10 years, IDEXX provides complimentary pathology test profiles to support the health of our growing Guide Dogs puppies, performing 2,930 test profiles over the past year.
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KONG
KONG Company has partnered with Guide Dogs since 2018 to make sure our dogs’ development is supported through their iconic toys and expert enrichment advice.
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PAW by Blackmores
Partnering with Guide Dogs since 2018, PAW by Blackmores supports the health and wellbeing of our Guide Dogs through the complimentary provision of their range of natural pet healthcare products scientifically developed by vets and inspired by nature.
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Petspiration Foundation
Providing support to Guide Dogs Australia since 2014, Petspiration Foundation (formerly PETstock Assist) have raised more than $500,000 through workplace giving, in-store activities, and their annual Guide Dogs’ Month.
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Ugly Fish
Ugly Fish is a leading Aussie eyewear label who have supported PAWGUST and additionally provide support to Guide Dogs through the sale of eyewear.
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Woolworths
For many years Woolworths supermarkets have hosted our iconic Donation Dogs to facilitate customer donations. Over the years these have played a vital role in raising millions of dollars to support our charity with an estimated $321,000 raised in the last financial year alone.
We thank all of our partners.
We thank all of our partners for their ongoing commitment to our important work and their passion for supporting Australians living with low vision or blindness to reach their full potential.