Contact us

A black labrador dog with a ten week old black labrador puppy. The dog and puppy are seated next to each other outside in a grassed area.

Head Office

Get in touch with us by filling in this form. We will respond to you as soon as we can.

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Please be aware that you will not receive any follow-up on this feedback.

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Request a callback with Alexa

Open the Guide Dogs skill and say ‘callback’ to an Alexa-enabled device, follow the instructions to provide your email or mobile number and one of our friendly team members will give you a call.

Volunteer as a puppy raiser

Be part of an incredibly rewarding experience.

At eight weeks of age, our Guide Dog pups are placed in the community with volunteer Puppy Raisers. These families or individuals ensure that our new puppy recruits get the best possible care in a loving home environment, while receiving necessary training.

To learn more information or enquire to participate in the program, please visit our dedicated page about volunteering to become a Puppy Raiser.

Visit the Puppy Raiser page

Yellow Guide Dog in harness staring at the camera.

Make a referral

Referrals are welcomed from individuals seeking services, family members, and health professionals.

If you hope to make a referral or enquire about accessing services to support your independence, please use the dedicated ‘make a referral form’ at the link below. This ensures we get all the information we need to process the referral in the most appropriate way.

Make a Referral form

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General feedback and complaints

Guide Dogs NSW/ACT (GDN) encourages and welcomes all feedback, including complaints. We recognise the value of feedback in supporting continuous improvement and strengthening stakeholder relationships. GDN has a “No Wrong Door” approach to receiving complaints and upholds the rights of individuals to raise complaints without fear of retribution.

You can provide feedback by:

Completing our online Feedback Form
Calling us on 02 9412 9300
Emailing feedback@guidedogs.com.au so our Feedback Assistant can lodge feedback for you
Speaking directly with a Specialist or staff member
Taking part in regular surveys

Whichever way you choose, your feedback will be acknowledged and recorded in our Feedback Register.

You can read our full policy here.