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Our Customer Advisory Panel (CAP)
Established by our Client Services team.
The Customer Advisory Panel (formerly the Client Advisory Committee) was launched in 2019 as a pilot and transitioned to the existing format mid 2020.
It is comprised of up to eight members and also includes a representative of the Guide Dogs NSW/ACT Board:
Steve Fox,
Dianne Walker,
John Barlow,
Rosanna Liang,
Nicholas Parsons,
Mark Scofield,
Harrison Kirkwood,
Janine Evans, and
Jacqui Jones (Board representative)
Sarah Hirst is the CAP Lived-experience co-ordinator.
The CAP is considered a key stakeholder to ensure that Guide Dogs NSW/ACT collects meaningful customer input into strategic and operational plans.
The CAP brings important customer perspectives to our planning and continuous improvement work, as well as helping us to explore and enhance existing strong connections with local communities. It plays a key role in reviewing updates to existing services, and advising on the co-design of potential new services.
The CAP was established following a review of the previous Regional Advisory Committees, undertaken late 2019. The review led to 14 recommendations including combining existing country and metropolitan Regional Advisory Committees to better facilitate the exchange of views across regions and streamline operational processes.
Reflecting our diverse customer base, members of the CAP come from a range of backgrounds, age groups and locations. Their lived experience of disability contributes a wealth of knowledge to the organisation, and Guide Dogs values their contributions as experts in their personal experience of vision impairment. Members have experience with a range of approaches to orientation and mobility, including Guide Dogs, White Canes and use of Assistive Technology. They also use different sources of funding to access our services, including NDIS, My Aged Care and donor funding.
Please contact us at gdncap@guidedogs.com.au for more information.
How to provide feedback
Your feedback is important.
We collate feedback throughout the year in various ways as well as conducting our regular Customer Advisory Panel meetings. If you would like to provide feedback you can do so by:
- Completing our Monthly NPS Survey after you have received services from Guide Dogs NSW/ACT. If you have not received this survey, you can call our Customer Service team to update your details to receive the survey.
- Reach out to our Feedback Officer via email feedback@guidedogs.com.auor call 0466306827
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