SeeWay was created by Guide Dogs NSW/ACT to meet the growing, urgent need for support for the 61,000 Australians who live with low vision. For more than 60 years, Guide Dogs has been by the side of Australians with low vision, helping people of all ages live confidently, independently and safely. SeeWay is the next chapter in this legacy, dedicated to supporting people living with low vision earlier and more holistically. Research shows that getting support early in your low vision journey can lead to improved emotional, practical and long-term wellbeing outcomes.
At Guide Dogs NSW/ACT, our Client Services aim to assist people who have low vision or blindness to live the life they choose, regardless of their level of vision. We aim to achieve this through the offering of a number of services designed to work directly with individuals, sometimes referred to as vision rehabilitation services. These include:
To ensure we are delivering high quality services that meet the needs of Clients, our staff are required to deliver services in alignment with our Service Delivery Practice Standards and our Client Experience Vision and Principles. These standards set the expectations for all Guide Dogs NSW/ACT staff. Clients, their families and supports can be confident that service delivery is of a high quality that is safe, effective and promotes a positive Client experience. Additionally, our My Service Standards document outlines your rights and responsibilities when receiving our services Read more about our standards and principles below:
We seek and welcome your feedback about your service delivery experience. To leave feedback, please contact us today.
You can read more about our policies through the links below:
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